Ing. Mag. Thomas John is an alumnus of the specialization Information Management and Control at WU Vienna. He is CISA, CDPSE certified expert and currently a Senior Manager in the Audit and Assurance department at Deloitte Austria. Together with his team, he helps financial service providers auditing and assessing IT systems and provides regulatory advice on various topics such as tech compliance and payments, outsourcing, data quality management, BCM and payment related topics (e.g. open banking, PSD2, SWIFT, T2S, SEPA, Instant Payment, etc.).

Alejna Alija, MSc (WU) brings over a decade of expertise in management and steering IT projects within international teams in the areas of Business Intelligence, Digital Transformation, and Digital Banking. Presently, she heads the department of Service Management and Controls at Erste Digital where she leads a dynamic team of 40 experts shaping and refining core IT processes, integrating ITSM with cutting-edge technologies whilst ensuring governance and compliance. Within her responsibility is also overseeing a centralised Monitoring/Observability Competence Centre which enhances resilience through proactive issue detection. Alejna’s proficiency spans topics like IT Strategy and Compliance, Digital Transformation, Project Management and IT Service Management particularly in navigating complex landscapes within financial services.