The NPO & SE Competence Center was commissioned by the Austrian Red Cross to conduct a survey of mobile care and support staff on their working conditions and job satisfaction. This was a follow-up study to the employee survey already conducted in 2010 in Vienna, Upper Austria and Styria.

The aim of the present study was to survey the job satisfaction of employees in the field of mobile care and support and to compare the results with those of the previous study. The survey was repeated between November 2018 and January 2019 in the provinces of Upper Austria and Styria and was conducted for the first time in Lower Austria. Apart from a few minor adaptations, the survey instrument remained the same, however, this time it was implemented online. This enabled a longitudinal comparison including a panel comparison of those persons who had already participated at that time.

The focus of the survey was on work-relevant aspects, such as work situation, compatibility of work and private life or work stress as well as cooperation with colleagues, superiors and other areas of activity. In addition, organisational aspects such as the duty roster design as well as the topics of income, work motivation and future prospects were also covered.

In the analysis, the results of the federal states were aggregated and compared at state and district level in the sense of a benchmark. First of all, a uni- and bivariate evaluation of the data was carried out with the aim of presenting them descriptively and showing simple correlations by means of statistical tests. Subsequently, a multivariate evaluation was carried out in the form of a factor analysis and regression analysis, which highlighted the various factors influencing employee satisfaction. The results of the analysis served as a basis for the derivation of recommendations for action to optimize working conditions and promote employee satisfaction.

The study was successfully completed in summer 2019. The analysis results will not be released for publication.