The most recent episode of #ConnectLife – a podcast by the telco A1 – focuses on customer centricity and customer loyalty. With her guests Natascha Kantauer-Gansch, Chief Customer Officer Consumer at A1, and Cordula Cerha, Assistant Professor at the Institute for Retailing und Data Science at WU Vienna, #ConnectLife-host Martina Hammer addresses the question why service should always be a priority in customer relations, not only after a service failure has occurred and why the relationship does not end with a sale.

https://connectlifepodcast.podigee.io/13-neue-episode