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Email Contact

IT-SERVICES runs a ticket system to assist you with support requests. At https://support.wu.ac.at you can submit your questions directly to IT support. Please select one of the provided forms that suits your inquiry best so that our staff can answer it as quickly as possible.

You can also reach us by telephone via the IT-Hotline (01-31-336-3000).

Additionally, you can contact us by the following email addresses.


 
Email ContactDesignated Use
hotline@wu.ac.at
  • Questions regarding WU's IT services
  • Reporting incidents, shortcomings or deficiencies regarding IT and information security (cf. obligation to report).
    Important: please include suspicious messages as attachments to your report, so we can investigate them effectively.
av-support@wu.ac.atFor questions regarding audio-visual media technology in teaching rooms and for or during events (e.g. equipment, setup of additional devices as well as appointments for on-site inspections).
reserwution@wu.ac.atInquires concerning borrowing presentation media and presentation media reservations (e.g. laptop computers, projectors, DVD drives, etc.)
survey@wu.ac.atSupport for creating and conducting surveys with the tool SoSciSurvey.
telefon@wu.ac.atRaising requests about WU's telephone services (workplace telephones and employee cell phones, etc.).
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