Ursula Lutzky
Deputy Head of Senate
Deputy Head of the Institute for Communication Management and Media
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Go to eVVZ for PD. Dr. Lutzky's current lectures.
About
Ursula Lutzky studied English, French and Finnish at the University of Vienna, where she completed her MA in English and French studies and her PhD in English Linguistics. During her PhD studies, she was awarded a DOC-scholarship by the Austrian Academy of Sciences, which allowed her to spend extended research visits at the Universities of Munich and Lancaster, UK. Before joining the Vienna University of Economics and Business, she worked as a Lecturer and Research Assistant at the English Department of the University of Vienna (2005-2010) and as a Senior Lecturer and BA Co-Course Director at the School of English at Birmingham City University, UK (2010-2016).
Research Interests
Ursula Lutzky's research interests include business communication (in particular customer communication), pragmatics (in particular speech acts and discourse markers), stylistics and corpus linguistics. That is to say that she is interested in studying ‘language in use’ in a variety of contexts and the stylistic effects that are created as a consequence. Her studies mainly use a corpus linguistic methodology, which means that she searches big data collections using specialised software, and she has experience in compiling and annotating (XML) corpora. More recently, she started a project on the use of the microblogging platform Twitter in customer communication.
A full list of publications and research activities can be found in PURE.
Book (monograph)
| 2021 | Lutzky, Ursula. 2021. The Discourse of Customer Service Tweets. Mehr erfahren |
| 2012 | Lutzky, Ursula. 2012. Discourse Markers in Early Modern English. Mehr erfahren |
Journal article
| 2024 | Lutzky, Ursula, Ruytenbeek, Nicolas. 2024. “Bravo pour votre incompétence!” Exploring the French-Speaking Customer Service Interactions of Three European Train Operating Companies Online. Mehr erfahren |
| 2024 | Kehoe, Andrew, Gee, Matt, Lutzky, Ursula. 2024. From pre-owned printers to pristine Porsches: A corpus linguistic analysis of eBay item descriptions. Mehr erfahren |
| 2023 | Lawson, Robert, Lutzky, Ursula, Kehoe, Andrew, Gee, Matt. 2023. "Sorry to hear you’re going through a difficult time": Investigating online discussions of consumer debt. Mehr erfahren |
| 2023 | Lutzky, Ursula. 2023. “Doesn’t Really Answer My Question . . .”: Exploring Customer Service Interactions on Twitter. Mehr erfahren |
| 2022 | Lutzky, Ursula. 2022. The sociopragmatic nature of interjections in Early Modern English drama comedy: From ah to tut. Mehr erfahren |
| 2022 | Lutzky, Ursula, Lawson, Robert. 2022. Discussing -splain:. Mehr erfahren |
| 2021 | Lutzky, Ursula. 2021. "You keep saying you are sorry". Exploring the use of sorry in customer communication on Twitter. Mehr erfahren |
| 2019 | Lutzky, Ursula. 2019. "But it is not prov'd": A sociopragmatic study of the discourse marker but in the Early Modern English courtroom. Mehr erfahren |
| 2019 | Lutzky, Ursula, Lawson, Robert. 2019. Gender Politics and Discourses of #mansplaining, #manspreading, and #manterruption on Twitter. Mehr erfahren |
| 2018 | Lutzky, Ursula, Gee, Matt. 2018. 'I just found your blog'. The pragmatics of initiating comments on blog posts. Mehr erfahren |
| 2017 | Lutzky, Ursula, Kehoe, Andrew. 2017. 'I apologise for my poor blogging': Searching for apologies in the Birmingham Blog Corpus. Mehr erfahren |
| 2017 | Lutzky, Ursula, Kehoe, Andrew. 2017. "Oops, I didn't mean to be so flippant". A corpus pragmatic analysis of apologies in blog data. Mehr erfahren |
| 2016 | Lutzky, Ursula, Mazzon, Gabriella, Nevala, Minna, Suhr, Carla. 2016. From fact to fiction: Exploring the potential of pragmatic and stylistic analyses in the history of English. Mehr erfahren |
| 2016 | Lutzky, Ursula, Kehoe, Andrew. 2016. "Your blog is (the) shit". A corpus linguistic approach to the identification of swearing in computer mediated communication. Mehr erfahren |
| 2016 | Lutzky, Ursula. 2016. Exploring the characterisation of social ranks in Early Modern English comedies. Mehr erfahren |
| 2016 | Lawson, Robert, Lutzky, Ursula. 2016. Not getting a word in edgeways? Language, gender, and identity in a British comedy panel show. Mehr erfahren |
| 2013 | Lutzky, Ursula, Demmen, Jane. 2013. Pray in Early Modern English drama. Mehr erfahren |
Chapter in edited volume
| 2024 | Lutzky, Ursula. 2024. From Twitter to X: Studying the effects of Musk’s takeover and rebranding of the social networking platform on webcare practices In: Proceedings of the 28th International Conference on Corporate and Marketing Communications. Hrsg. Einwiller, Sabine, Wahl, Ingrid. Mehr erfahren |
| 2024 | Lutzky, Ursula. 2024. Crisis communication at the intersection of responsibility and consumer engagement opportunity In: Communication in Uncertain Times. Hrsg. Einwiller, Sabine, Seiffert-Brockmann, Jens, Romenti, Stefania , Valentini, Chiara. Mehr erfahren |
| 2022 | Lutzky, Ursula, Kehoe, Andrew. 2022. Using corpus linguistics to study online data In: Research Methods for Digital Discourse Analysis. Hrsg. Camilla Vásquez. Mehr erfahren |
| 2020 | Lutzky, Ursula. 2020. Digital media and business communication In: The Routledge Handbook of Corpus Approaches to Discourse Analysis. Hrsg. Friginal, Eric, Hardy, Jack A. Mehr erfahren |
| 2020 | Lutzky, Ursula. 2020. Initiating direct speech in Early Modern English prose fiction and witness depositions In: Speech Representation in the History of English. Hrsg. Grund, Peter J., Walker, Terry. Mehr erfahren |
| 2019 | Nevala, Minna, Lutzky, Ursula. 2019. Pragmatic explorations of reference and identity in public discourses In: Reference and Identity in Public Discourses. Hrsg. Lutzky, Ursula , Nevala, Minna. Mehr erfahren |
| 2019 | Lutzky, Ursula, Kehoe, Andrew. 2019. 'Friends don't let friends go Brexiting without a mandate' In: Discourses of Brexit. Hrsg. Veronika Koller, Susanne Kopf and Marlene Miglbauer. Mehr erfahren |
| 2015 | Lutzky, Ursula. 2015. Quotations in Early Modern English. Witness depositions In: The Pragmatics of Quoting Now and Then. Hrsg. Arendholz, Jenny, Bublitz, Wolfram, Kirner-Ludwig, Monika. Mehr erfahren |
| 2013 | Lutzky, Ursula. 2013. Early Modern English discourse markers - a feature of female speech? In: Historical Perspectives on Forms of English Dialogue. Hrsg. Mazzon, Gabriella and Fodde, Luisanna. Mehr erfahren |
| 2012 | Lutzky, Ursula. 2012. Why and what in Early Modern English drama In: Middle and Modern English Corpus Linguistics: a Multi-Dimensional Approach. Hrsg. Markus, Manfred, Iyeiri, Yoko and Heuberger, Reinhard. Mehr erfahren |
Edited book (editorship)
| 2019 | Lutzky, Ursula, Nevala, Minna. 2019. Reference and Identity in Public Discourses. Mehr erfahren |
| 2016 | Nevala, Minna, Lutzky, Ursula, Mazzon, Gabriella, Suhr, Carla. 2016. The Pragmatics and Stylistics of Identity Construction and Characterisation. Mehr erfahren |
| 2007 | Smit, Ute, Dollinger, Stefan, Hüttner, Julia, Kaltenböck, Gunther, Lutzky, Ursula. 2007. Tracing English through Time. Explorations in Language Variation. Mehr erfahren |